Three roofers wanted $32k after the June hailstorm. Roof Doctor NM walked the roof, took 84 photos, and said the hail was cosmetic. Saved me from a fraudulent claim.
Sarah K.Albuquerque · Nob Hill
Published every January
The numbers we're willing to put on the wall.
Any roofer can say they're honest. Fewer will publish the receipts. Here's what our year actually looked like — the good and the flat-tire days.
2026 year-to-date
Every number, updated quarterly
247
Jobs completed (2026 YTD)
12 min
Average response time to first call
±2.3%
Average quote-to-actual variance
9
Callback / warranty visits
2
Formal complaints filed
2
Complaints resolved to customer's stated satisfaction
$18,750
Referral $ paid to homeowners
$12,500
School / community $ donated
31
Jobs turned down (fraud / out of scope)
24
W-2 crew members (no subcontractors)
0
OSHA recordable incidents
0
BBB complaints
Metrics are self-reported and updated the first business day of each quarter. We're happy to show source data — job ledgers, insurance certificates, payroll summaries — to any prospective customer under NDA. Ask your estimator.
Next step
Ready to become a 2027 data point?
Ask about a free inspection, honest quote, honest report next January.