Three roofers wanted $32k after the June hailstorm. Roof Doctor NM walked the roof, took 84 photos, and said the hail was cosmetic. Saved me from a fraudulent claim.
Sarah K.Albuquerque · Nob Hill
Money behind the promise
Refund guarantee.
Two guarantees on every paid Roof Doctor NM report. Written in plain English so there's nothing to argue about later.
Guarantee 1
100% refund on documented errors — 30 days.
If a finding in your paid report is factually wrong and you can document it (photo, second opinion, manufacturer letter), you get a 100% refund of the report fee. No arbitration, no store credit, no "we'll re-do it and see".
- · Applies to every paid tier ($149 and up).
- · Refunded to original payment method within 5 business days.
- · You keep the report file.
- · Free walk-around visits are already $0 — nothing to refund.
Guarantee 2
Free re-inspection — 12 months.
If, within 12 months of your report, a licensed NM roofing contractor identifies a major issue on a roof plane I inspected and I missed it, I come back and re-inspect for free — and refund the original report fee if the miss is confirmed.
- · "Major" = leak-active, structural, or affects insurability.
- · Covers the planes documented in the original report only.
- · Storm damage that occurred after the inspection date is excluded.
- · Independent second opinion allowed — pick anyone in NM.
How to file
Three steps. No forms to notarize.
Step 01
Email me
Send the report reference number and what you believe is wrong to roofdoctornm@gmail.com.
Step 02
Send the proof
One photo, one letter, or one bid from a licensed NM roofer showing the discrepancy is enough.
Step 03
I respond in 3 business days
Either the refund lands in your account or I schedule a free re-inspection at your convenience.
Nothing on this page changes your rights under NM consumer protection law. This guarantee is in addition to — not in place of — them.