Refund & Rescheduling Policy

We want you to book with confidence. Here is exactly what happens if you need to cancel, reschedule, or dispute a paid engagement.

Rescheduling

• 72+ hours before your slot: free reschedule, no questions asked.
• 24–72 hours before: free reschedule to any slot in the next 30 days.
• Under 24 hours or no-show: a $99 rescheduling fee applies. The remainder of your inspection fee stays on account and applies to a rebooked slot.
• Weather: we reschedule at no cost when high winds, active precipitation, or ice make roof access unsafe. We make that call, not you — safety comes first.

Cancellations & refunds

• 72+ hours before your slot: full refund to the original payment method within 5 business days.
• 24–72 hours before: 50% refund; the remaining 50% stays on account for 12 months.
• Under 24 hours or no-show: non-refundable, but the full amount stays on account for 12 months and applies to a future booking.

After the inspection

Once we have performed the on-site inspection, that portion of the fee is earned and non-refundable — you're paying for our time, equipment, and the professional judgment applied on-site. The report deliverable is included in that fee and delivered within 48 hours (or the timeframe stated at booking).

Report satisfaction

If the delivered report is missing a section you paid for, contains factual errors, or does not meet the scope described at booking, email roofdoctornm@gmail.com within 14 days. We will correct the report at no cost, or — if we cannot correct it to your satisfaction — refund the report portion of your fee.

Scope-of-work and bid-review

Verbal scope guidance and bid review are free — nothing to refund. The written line-item scope is included with any paid report tier and is covered by the same 14-day accuracy guarantee above once delivered.

Payment disputes

Before disputing a charge with your bank or card issuer, please contact us — most issues resolve within one business day. Payment disputes without prior contact may result in loss of eligibility for future services.

Questions

Email roofdoctornm@gmail.com or call (505) 595-7203. Full booking terms are in our Terms of Service.