What actually changed after the report.
Homeowner names removed, jobs verified with permits and manufacturer registrations. These are typical outcomes when an independent inspection precedes bidder selection from the contracted NM bench.
Asphalt shingle, Rio Rancho.
Homeowner had 3 storm-chaser bids from $9,800 to $24,500 after a June hail event. Insurance had approved partial replacement.
“The $2,700 no-AOB was almost signed at the door. That would have cost me the claim.”
- Bids ranged 250% — no way to compare
- Lowest bid skipped ice-and-water at eaves
- Highest bid included un-needed decking replacement
- Two bidders required AOB (Assignment of Benefits)
- Independent inspection confirmed full-roof hail damage (per HAAG methodology)
- Written scope forced apples-to-apples re-bids
- Homeowner kept insurance-claim control — no AOB signed
Full replacement w/ Class 4 impact shingle, Silver Pledge 25-yr system warranty, 10-yr workmanship. Insurance paid $16,200; homeowner OOP: deductible only.
Concrete tile, Santa Fe.
Two big-name contractors quoted full tile tear-off ($42k and $51k). Homeowner suspected localized issue.
“I was days from signing a $47k contract for a roof that needed a $4k fix.”
- Both bids proposed complete tear-off
- No moisture mapping done before quoting
- Warranty language buried on page 8
- Roof Doctor NM found underlayment failure at west valley only
- Recommended targeted underlayment replacement + valley re-fabrication
- Wrote scope for underlayment-only repair, not full tear-off
Localized fix. 5-yr workmanship on the repair section. Full tear-off deferred 8–12 yrs based on remaining-life estimate.
Flat TPO, Albuquerque.
Owner assumed a coating job. Two contractors quoted silicone recoat at $8k–$11k.
“The $9k coating would have been a $50k tear-off two summers later.”
- Both bidders skipped moisture scan
- Neither addressed failing edge metal
- No mention of ES-1 tested termination
- Thermal scan found saturated insulation over 22% of deck
- Coating on wet insulation = 18-month failure guaranteed
- Scope rewritten: tapered polyiso replacement in wet zones + 60-mil TPO
$29,400 partial replacement with 20-yr NDL manufacturer warranty. Coating deferred as a 2035 refresh.
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