It is reasonable to ask another question.

Bring the question, not a commitment

You may be uncertain about replacement, a recurring leak or two proposals with different scopes. Tell us what you want explained. A conversation does not authorize work, guarantee a remote diagnosis or commit you to using Roof Doctor.

What to share first

• The roof material if known, your city/ZIP and the concern you want explained.
• The recommended work in your own words, or a short redacted scope excerpt.
• Which evidence supports the recommendation and what you have not been shown.
• Your priorities, timing constraints and questions about alternatives.

What we need to establish together

• Whether a document discussion is useful or the property needs a separate assessment.
• Available access, deliverables, timing and any fee before an appointment is agreed.
• Which findings can be evaluated and which remain outside the scope.
• Whether another trade or design specialist is needed for the question.

Questions worth asking any contractor

• What evidence supports the proposed work?
• What smaller options were considered, and why were they ruled out?
• Which layers and flashing details are included?
• What hidden work could change the total, and how would I approve it?
• What will I receive at completion and what does the warranty cover?

Protect your information

Begin with a summary. If you later share documents, remove private addresses, signatures, policy/claim numbers, payment details and third-party personal data. Do not send account passwords. No insurance decision, legal review or engineering certification is provided by this guide.